Birthday Party Cancellation Policy:
Participants canceling their Dragon’s Den party 2 weeks or more in advance may reschedule their booking, receive a gift certificate (allowing them to reschedule at a later date), or receive a full monetary refund. Any applicable non-refundable online transaction fees shall apply to all partial refunds of a booking.
Participants canceling within 2 weeks of their scheduled Dragon’s Den party will not receive a monetary refund, but may reschedule their session or receive a gift certificate of a portion of the original cost* to reschedule at a later date. Participants canceling within 5 days will receive a 50% gift certificate of the original payment. Participants canceling within 3 days will receive a 20% gift certificate.
Participants that do not give a minimum of 24-hour cancellation notice prior to their reserved booking time shall be held to the No-Show policy, and will not be eligible for any refund, rescheduling, or other credit.
This Cancellation Policy is applicable to individual participants within any group bookings.
In fairness to all guests, any participant with a reserved booking who fails to arrive for their scheduled session and provides no prior notice of late arrival or cancellation is liable for their entire booking fee. A participant shall be considered a no-show 15 minutes after their scheduled booking if no notification of late arrival has been provided. The No-Show Policy is applicable to all participants, including individuals within group bookings.
Participants who are no-shows are not eligible for any monetary refund, credit, gift certificate rescheduling, or other reimbursement. The entire booking fee will be forfeited.
*Gift certificate amounts for cancellations under two weeks are as follows:
11-14 days notice – 100% of original value
10 days notice – 50% of original value
3-9 days notice – 20 % of original value
24 hours notice – 10% of original value
less than 24 hours no refund, credit, gift certificate or rescheduling or any other form or reimbursement. The entire booking fee will be forfeited.