Birthday Party Cancellation Policy:
Participants canceling their Dragon’s Den party 2 weeks or more in advance may reschedule their booking, receive a gift certificate (allowing them to reschedule at a later date), or receive a full monetary refund. Any applicable non-refundable online transaction fees shall apply to all partial refunds of a booking.
Participants canceling within 2 weeks of their scheduled Dragon’s Den party will not receive a monetary refund, but may reschedule their session or receive a gift certificate of a portion of the original cost* to reschedule at a later date. Participants canceling within 5 days will receive a 50% gift certificate of the original payment. Participants canceling within 3 days will receive a 20% gift certificate.
Participants that do not give a minimum of 24-hour cancellation notice prior to their reserved booking time shall be held to the No-Show policy, and will not be eligible for any refund, rescheduling, or other credit.
This Cancellation Policy is applicable to individual participants within any group bookings.
No-Show Policy
In fairness to all guests, any participant with a reserved booking who fails to arrive for their scheduled session and provides no prior notice of late arrival or cancellation is liable for their entire booking fee. A participant shall be considered a no-show 15 minutes after their scheduled booking if no notification of late arrival has been provided. The No-Show Policy is applicable to all participants, including individuals within group bookings.
Participants who are no-shows are not eligible for any monetary refund, credit, gift certificate rescheduling, or other reimbursement. The entire booking fee will be forfeited.
*Gift certificate amounts for cancellations under two weeks are as follows:
11-14 days notice – 100% of original value
10 days notice – 50% of original value
3-9 days notice – 20 % of original value
24 hours notice – 10% of original value
less than 24 hours no refund, credit, gift certificate or rescheduling or any other form or reimbursement. The entire booking fee will be forfeited.